Medical Response International Group

Medical Response International, whose team has more than 25 years’ experience in medical assistance services, was created as a local medical service company in Palma de Mallorca, Spain with the name of Mallorca Response. Growing rapidly and becoming an established force in the international market place, the name was changed to Medical Response International to reflect our achievements. We are an independent company which allows us to better adapt to the market requirements.

In recent years we have increased our portfolio of clients and suppliers, as well as the geographical areas of assistance cover, which is why we decided to create MRI Assist, specialising in medical assistance both within Spain and in other areas. In this way we have become one of the leading companies in medical assistance, with excellent value for money. We work with clients around the world offering a variety of services in a multi-lateral setting.

For MRI Assist our priority is the assistance given to the insured patient, wherever they are and whatever their situation.

Our team provides a rapid and professional service, which has led to a considerable increase in our client portfolio in recent years. Our wide and still expanding network of suppliers all over the world has played a big role in this.

In recent years we have increased our area of cover, arranging assistance to almost all of Europe. At the moment we are in the process of expansion towards the American continent especially Central America and the Caribbean.

With the aim of expanding our areas of business, we have started to offer the sale of travel insurance policies through MRI Travel to make our assistance services more complete.

We work constantly to design innovative and efficient solutions to ensure care for our clients 24 hours a day, 365 days a year. Among our clients are leading insurance companies, assistance companies, tour operators, and many others.

We are currently developing other lines of business such as MRI Health Tourism, specialising in health tourism. In recent years there has been an increase in the numbers of tourists/patients who are demanding tourist destinations where they can obtain solutions to their health problems, taking into account two fundamental variables, firstly the cost of the treatment and secondly the prestige of the establishments in the country offering these services.

Our networks are equipped to deal with a wide range of situations and just one call from us activates a team of professionals ready to provide help where needed. We have civil responsibility insurance providing full cover and giving our customers a sense of security and confidence in our services.

Our philosophy is to go the extra mile, to exceed expectations.